Senior service designer, specialising in complex healthcare and public sector systems.
I help make complex services workable and scalable. My work combines discovery research, facilitation and systems thinking to align stakeholders, shape investable service models and improve services that people rely on.
I’m strongest where services cut across teams, organisations or sectors, for example, NHS pathways, prevention-led care, clinical data services, national public sector apps and websites and internal operating models.
Bring me in when you need to:
clarify a messy problem quickly
align senior stakeholders around a shared direction
turn research into decisions, not just findings
design services that work across real-world constraints
make complex systems understandable and actionable